Free shipping for orders over 100$!

a
FAQ Page
Customer Service

Please reach out our Whatsapp line for support:

Call us, we are open 24 hours a day, 7
days a week.

We ship almost everywhere
Free shipping on returns & exchanges
within Canada

+ - What is your return policy?

We’ll happily take back any unworn item within 30 days of purchase with the original invoice and method of payment. Please note shipping fees are non-refundable.

+ - Are they really Genuine Leather?

Yes!

We use 100% Genuine Bull Leather with a custom pattern embossed. We also emboss our logo with gold foil.

+ - What is your Warranty Terms?

Our products are under 2 years warranty.

  1. Only houseworn shoes will be refunded fully or exchanged.
  2. Used products are only considered for exchange when there is a production issue that caused damage after usage.
  3. If used products are deformed by a customer mistake or misuse; products won’t be exchanged but a discount might be offered at the time of the event.

Handmade products are harder to repair when they are damaged. We will provide a full service of cleaning and repairs under the warranty when possible for the first 2 years.

+ - which size should I prefer?

Our shoes fits true to size. Go up the nearest whole size if you take half size.

Please look at our US/ CANADA shoe size conversion by moving the arrow on top of the European sizes.

+ - How do I return or exchange my order?

Customer Care team at +14168381341 or by email at info@zumashoes.ca to have a return label sent to you via email.
Returns made by courier are subject to a $10 fee per item, which will be deducted from your refund.

+ - Can I change my order?

After receiving the product; in 30 days you can exchange without any charge but shipping rates may apply.

+ - Do you ship internationally?

We ship to: Canada, US, Mexico, South America, reach us for other countries.

+ - What payment methods do you accept?

We accept: Cash, Bitcoin, Ethereum, Monero, Visa, Mastercard, American Express, Discovery and Paypal.

We are a member of Collabcoin network and we reward Collabcoins for each purchase.

+ - Can I backorder or pre order your shoes?

You absolutely can, it takes minimum 2 weeks to complete a custom order as our shoes are handcrafted to perfection each and every time!

+ - Questions or comments?

Call us at +1-416-838-1341 or email us at info@zumashoes.ca